Intermittent login page issues
Monitoring - It was identified that degraded performance in one of the backend APIs caused this issue. Database optimizations have been implemented to mitigate the problem. The application has been operating normally for approximately the last four hours. We will continue to monitor the system closely to ensure ongoing stability.
Jul 16, 2026 - 16:54 UTC
Investigating - We are investigating an issue where some users may experience intermittent login problems, including the SSO page failing to load or requiring a refresh. Additionally, some page navigations may be slower than expected. Our team is actively investigating the issue.
Jul 16, 2026 - 12:45 UTC
Uptime over the past 90 days. View historical uptime.
UIX Operational
90 days ago
100.0 % uptime
Today
Central Server Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 17, 2026

No incidents reported today.

Jul 16, 2026

Unresolved incident: Intermittent login page issues.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
Extraction Processing Degradation
Resolved - Summary
On 12 July, we experienced a service degradation that affected communication between integrators and the BlueOptima SaaS platform. The incident began at 19:20 UTC and service was restored by 13 July at 00:45 UTC.
The issue was caused by an outage in a supporting infrastructure service, which temporarily impacted the availability of our application. Once the underlying infrastructure issue was resolved, all services recovered and processing resumed.
Impact
During the incident:
Communication between integrators and the BlueOptima SaaS platform was disrupted.
Daily extraction processing was not significantly affected.
Processing of historical extractions was delayed by up to 5 hours in some cases.
A backlog of processing requests accumulated and was processed following service restoration.
Some integrators may have gone offline. Although automatic restart mechanisms are in place, a small number of integrators may not have restarted successfully. If you received a notification that your integrator is offline, please restart the affected integrator.
Resolution
The supporting infrastructure service was restored, allowing application availability to recover. Normal processing has resumed, and all queued requests have been processed.
We apologize for the disruption and appreciate your patience while we worked to restore service.
Jul 13, 10:48 UTC
Frequent automatic logout issue
Resolved - This incident has been resolved and we have not noticed any automatic logout issues in the last 24 hours
Jul 13, 10:45 UTC
Update - Some users are have been facing issues with refresh token due to cookie size exceeding the limit of 8KB. In such cases the api is failing and causing the users to get logged out. A fix has been implemented for that and we are continuing to monitor the application.
Jul 9, 13:08 UTC
Monitoring - A fix has been implemented and we are monitoring the application. The refresh token API had a regression issue due to a release done earlier in the day that has now been fixed. We will provide more details shortly.
Jul 8, 12:27 UTC
Update - We are continuing to investigate this issue. The token refresh is failing which results in users getting logged out automatically in 10 minutes and being forced to log in again. We will provide an update as soon as we identify the root cause
Jul 8, 11:11 UTC
Investigating - We are currently investigating an issue where users are getting automatically logged out frequently while using the application.

We apologise for the inconvenience.
Jul 8, 09:40 UTC
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Jul 8, 2026
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

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