Summary On 12 July, we experienced a service degradation that affected communication between integrators and the BlueOptima SaaS platform. The incident began at 19:20 UTC and service was restored by 13 July at 00:45 UTC. The issue was caused by an outage in a supporting infrastructure service, which temporarily impacted the availability of our application. Once the underlying infrastructure issue was resolved, all services recovered and processing resumed. Impact During the incident: Communication between integrators and the BlueOptima SaaS platform was disrupted. Daily extraction processing was not significantly affected. Processing of historical extractions was delayed by up to 5 hours in some cases. A backlog of processing requests accumulated and was processed following service restoration. Some integrators may have gone offline. Although automatic restart mechanisms are in place, a small number of integrators may not have restarted successfully. If you received a notification that your integrator is offline, please restart the affected integrator. Resolution The supporting infrastructure service was restored, allowing application availability to recover. Normal processing has resumed, and all queued requests have been processed. We apologize for the disruption and appreciate your patience while we worked to restore service.