Service Outage Notification: Temporary Disruption Resolved - 08/02/2024
Incident Report for BlueOptima
We encountered a brief service disruption on UIX from 17:25:00 to 17:42:00 UTC on 08/02/2025. During this period an increased error rate was seen for the APIs and page loads being slow and in a few cases timeouts.
The issue was resolved at 17:42:00 UTC systems are operating healthy

During the root cause analysis of this disruption, we have identified an area of application that under specific conditions requires a significantly higher amount of memory, than expected, for a short duration. This area of our application was triggered by multiple simultaneous requests. We have also identified improvements in our load balancer configuration to improve traffic routing in such a scenario.

Engineering and Platform teams are currently working on improving these areas of the application to ensure healthy service to our users. In the meantime, we have scaled the application to ensure stability.
Posted Feb 08, 2024 - 17:30 UTC