We encountered a brief service disruption in the Central Server from 03:20:00 to 03:36:00 UTC on 20/02/2024. During this period Integrators would have been unable to communicate with the Central Server, and hence unable to complete extractions or start new extractions. By design the Integrators continued to progress their existing extractions and completed them once the service was available again
The issue was caused by transaction locks interfering with the module update, and a managed downtime of the service was required, resulting in the service disruption
The issue was resolved at 03:36:00 UTC, and systems are operating healthy. No disruption to Integrators or ongoing extractions is seen
The issue was caused by a planned system update that included changes to our database. Unfortunately, this caused a temporary interruption as certain processes had to be paused. The issue arose because the part of the database being modified was also in use by scheduled tasks. We've resolved the situation, and our teams are working to ensure smoother updates in the future.