Resolved -
This incident has been resolved.
Oct 21, 17:12 UTC
Update -
We are continuing to monitor for any further issues.
Oct 15, 12:42 UTC
Monitoring -
We identified an issue with API communication between integrators and the backend server caused by intermittent database connectivity problems. The issue started around 9th October 2025, approximately 6:30 PM UTC.
Impact:
Due to this issue, some integrators may have experienced communication failures and, in certain cases, automatic restarts, and a slight delay in extraction completion due to failures and retries.
Resolution:
Our team has stabilized the connections and verified that API communication has returned to normal. We continue to monitor the system closely to ensure stability.
Next Steps:
We are investigating the root cause of the database instability and will implement preventive measures to avoid recurrence.
Oct 15, 12:42 UTC