All Systems Operational

Uptime over the past 90 days. View historical uptime.
UIX Operational
90 days ago
100.0 % uptime
Today
Central Server Operational
90 days ago
99.68 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 30, 2025

No incidents reported today.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025

No incidents reported.

May 22, 2025
Service Degradation: Extraction Failures and Delays
Resolved - the issue has not re-surfaced and all failures from the time of the original incident have been retried.
May 22, 04:54 UTC
Investigating - We have been monitoring the progress for the last 8 hours and the system is should be able to process the backlog in the next 12 hours. The extractions that failed when the issue first happened last week have also been queued for retry and will be processed soon
Apr 22, 09:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 18:08 UTC
Investigating - We have identified a couple of issues affecting the processing of data extraction requests on the server.

You will see extractions failing randomly with error code EE0005 error code. And this will affect data collection from last 2 days and any new onboarding initiated in this period. The second problem is related
to an internal request management service and message queue failure that has caused a backlog in the extraction processing pipeline.

Team is working on resolution of these issues. Once resolved all errors will be retried by the system and no action will be required from users

The issue impacts only extraction processing.
The UI remains fully functional and is not affected.

Our team is actively working on resolving these issues and clearing the backlog as quickly as possible. We appreciate your patience and understanding while we work towards a resolution.

Please follow this status page for regular updates on the issue
Apr 20, 10:44 UTC
May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

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